General Information

Where are you located?

We are based in Halifax, Nova Scotia, Canada. Our operations are conducted from this location.

How can I contact customer service?

You can reach our customer service team via email at [email protected].

Products

What types of collars do you offer?

We offer a wide variety of fun and casual collars in various sizes and designs. Side release collars are the most popular type of collar. Martingale collars allow a bit more control than side release collars.

What materials are your collars made from?

The collars are made from heavy-duty nylon and are rated for 1,400lbs. Many collars have a high-quality polyester ribbon over the webbing, except for many of the tartan collars, which have a fabric ribbon made from 50% cotton and 50% polyester.

Ordering

How do I place an order?

Browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Can I modify or cancel my order after it’s been placed?

Orders can be modified or cancelled within 24 hours of placing them. Please contact our customer service email at [email protected] as soon as possible.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Do you offer gift cards?

No, we do not currently offer digital gift cards.

Shipping

Do you ship internationally?

Currently, we ship within Canada, the United States and many European countries.

What are your shipping options and costs?

We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the selected shipping method. Your items will be shipped out within five business days.

How long will it take to receive my order?

Standard shipping within Canada typically takes 5-7 business days. Expedited shipping options are available for faster delivery. Shipping to the United States can take 6-10 business days. Shipments to Europe can take 2-3 weeks.

How can I track my order?

Once your order is shipped, you will receive an email. If you have selected a trackable shipping service, you will receive an email with the tracking number. You can use this number to track your order on our website or the carrier's website. If you selected NO TRACKING, NO INSURANCE, this is the most budget-friendly option available for Canada Post, where there is no tracking or insurance on your package.

Will there be tariffs on my order?

If your order is going to the United States, we cannot determine whether it will be subject to tariffs. Unless your order is beyond $130, there should be no tariffs, but the Trump regime seems to apply its own rules without notice. We will not refund orders where you decide you don't want to pay tariffs and your order is "stuck" in the delivery path.

Returns and Exchanges

What is your return policy?

We accept returns within 30 days of receiving your order for unused and unworn items in their original, unopened packaging. Please contact us at [email protected] for a return authorization.

How do I return or exchange an item?

To return or exchange an item, please email us at [email protected] for instructions and a return authorization number.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with your order number and photos of the issue. We will arrange for a replacement or refund.

Accounts

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases. We have cool collars. We know you will be back!

How do I create an account?

Click on the "person" icon at the top right of our website and follow the prompts to create a new account.

I forgot my password. How do I reset it?

Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Promotions and Discounts

Do you offer discounts or promotions?

Newsletter subscribers can receive 10% off their first order.

Privacy and Security

Is my personal information secure?

Yes, we use industry-standard encryption and security measures to protect your personal information.

Do you share my information with third parties?

No, we do not share your personal information with third parties except as necessary to process your order.

Customer Support

How can I provide feedback or file a complaint?

We value your feedback. Please contact us at [email protected] to provide feedback.

Additional Services

Do you offer gift wrapping?

No, we do not offer gift wrapping at this time....just the cool collars ;-).